FAQ-
FREQUENTLY ASKED QUESTIONS ---Updated 2010---
Please read
the most frequently asked customer questions below. If the answer to your
question
is not found below, please contact
us.
Customer Service Email at
service@pmbbay.com is checked every hour.
1. QUESTION: How can I buy
and pay for items on PMBBAY.com?
ANSWER: You may pay with your credit,
debit or check card via GOOGLE
Check-Out or Paypal. Also, checks are accepted
via Paypal E-check. Additionally,
you may pay via Western Union / Money Gram
wire transfer or money
order . To buy an item, no bidding or sign up is
required. Simply click
the Google Check-Out Buy Now button or the Paypal Buy
Now button under the
item you'd like to order.
2. QUESTION:
How do I pay if I live internationally
in a different country?
ANSWER: You may use your credit,
debit or bank card via
Google
Check-Out or Paypal to pay for your item.
International
checks and money order are not accepted.
(Canada Post
money orders are accepted).
3. QUESTION: Are there any fees or charges to use PMBBAY.com?
ANSWER: No,
there are no fees or charges. This site is free to use and
no sign-up is
required.
4.
QUESTION: Is PMBBAY.COM safe to
use and a Google Check-Out / PAYPAL
verified site?
ANSWER: Yes, PMBBAY.COM is
safe to use. We have been a Paypal
verified
merchant for over 8 years (since 2002)
with a proven track
record:BUYER TRUST - Since 2002, 100% of over 1000 customers who
purchased from PMBBAY
reported a positive buying experience.
PMBBAY, a former Ebay Power Seller
from 2002 - 2007, is proud
to continue serving customers
WORLDWIDE with even better service and
higher quality products on PMBBAY.COM.
We welcome the World. Verifiable
customer references are always available upon
request. Our success is your
success.
5. QUESTION:
How long will it take to
receive my item in the mail and is shipment
tracking information available?
ANSWER: All domestic
buyers items are shipped via 2-3 day Priority
Air Mail (USPS). All items we
ship are trackable to your door. A delivery tracking
number is
provided for both US and all International shipments. International items
are
shipped via 8 - 16 days Air Mail or economy mail may be requested. Most
items ship out within 48 hours or sooner. Please see
your
item detail for the actual "ship out" time frame.
6. QUESTION: What if I am not completely satisfied with my
purchase?
ANSWER: If you are not 100% satisfied with your purchase
you
may
request a refund by emailing: service@pmbbay.com
&am
p;n
bsp; refunds may be requested within 30 days of
your
purchase
date or anytime during your guarantee period.
All
items
include a 100% satisfaction guarantee.
7. QUESTION: How long is the guarantee period? If something
should
happen to my item, how do I get a replacement item
at no
charge during the guarantee
period?
ANSWER: Please see the item's
detail for the guarantee period.
Within the guarantee
period, we will replace the item or
refund the total amount to you. Simply
contact us and state
the reason you would like to obtain a new item or
refund.
Return the item in the original packaging to us. Once
the
item is received, your refund or guarantee request will be
processed within 48 hours.
8. QUESTION:
What if the item I am
looking for is not currently offered
on
PMBBAY.com?
ANSWER:
We fill requests for items not on our site
daily. Please submit your "item
request"
to:
service@pmbbay.com
Please
include the name and a brief description of the
item.
An
answer to your request indicating the item's
availability
will
be emailed to you within 24 hours.
For immediate product needs
assistance: request item
now
9. QUESTION:Can I send comments
or feedback to PMBBAY.COM?
ANSWER: YES,
over 2000 comments and feedback have been submitted since
January
2002. Your input is valued and appreciated. Please use
the
link below to send your comments or input.
leave input
read customer
comments
10. QUESTION: How do I ask a question or get more information
about
an
item
listed on PMBBAY.COM?
ANSWER: please email your question
to:
service@pmbbay.com
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