FAQ- FREQUENTLY ASKED QUESTIONS
Please read the most frequently asked customer questions below. If the answer to your question
is not found below, please contact us. Customer Service Email is checked every hour.
1. QUESTION: How can I buy and pay for items on PMBBAY.com?
ANSWER: You may pay with your credit, debit or check card via Paypal or
GOOGLE Check-Out.
Also, checks are accepted via Paypal E-check. Non-Paypal
members may pay via Western Union / Money Gram wire transfer or money
order . For payment instructions, simply click the Check Out Now
button tab located at the top of the PMBBAY home page.
2. QUESTION: How do I pay if I live internationally in a different country?
ANSWER: You may send money via Western Union, Money Gram,
Google Check-Out or Paypal to pay for your item. International
checks and money order are not accepted
(Canada Post money orders are accepted).
3. QUESTION: Are there any fees or charges to use PMBBAY.com?
ANSWER: No, there are no fees or charges. This site is free to use and
no sign-up is required.
4. QUESTION: Is PMBBAY.COM safe to use and a PAYPAL verified site?
ANSWER: Yes, PMBBAY.COM is safe to use. We have been a Paypal
verified merchant for over 6 years (2002) with a proven track
record:BUYER TRUST - Since 2002, 100% of over 1000 customers who
purchased from PMBBAY reported a positive buying experience.
PMBBAY is also a proud member of the elite Ebay Power Sellers
Team. Verifiable customer references are always available upon
request.
5. QUESTION: How long will it take to receive my item in the mail?
ANSWER: All domestic buyers items are shipped via 2-3 day Priority
Air Mail (USPS). A delivery tracking number is provided
within the US. International items are shipped via 8 - 16 days
Air Mail or economy mail may be requested. Most
items ship out within 48 hours or sooner. Please see your
item detail for the actual "ship out" time frame.
6. QUESTION: What if I am not completely satisfied with my
purchase?
ANSWER: If you are not 100% satisfied with your purchase you
may request a refund by emailing: service@pmbbay.com
refunds may be requested within 30 days of your
purchase date or anytime during your guarantee period. All
items include a 100% satisfaction guarantee.
7. QUESTION: How long is the guarantee period? If something should
happen to my item, how do I get a replacement item at no
charge during the guarantee period?
ANSWER: Please see the item’s detail for the guarantee period.
Within the guarantee period, we will replace the item or
refund the total amount to you. Simply contact us and state
the reason you would like to obtain a new item or refund.
Return the item in the original packaging to us. Once the
item is received, your refund or guarantee request will be
processed within 48 hours.
8. QUESTION: What if the item I am looking for is not currently offered
on PMBBAY.com?
ANSWER: Please submit your "item request" to:
service@pmbbay.com
Please include the name and a brief description of the item.
An answer to your request indicating the item's availability
will be emailed to you within 24 hours.
9. QUESTION:Can I send comments or feedback to PMBBAY.COM?
ANSWER: YES, your input is valued and appreciated. Please send
comments to service@pmbbay.com. Your comments
may be posted on our website.
10. QUESTION: How do I ask a question or get more information about an
item listed on PMBBAY.COM?
ANSWER: please email your question to: service@pmbbay.com
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