FAQ- FREQUENTLY ASKED QUESTIONS ---Updated 2010---
Please read the most frequently asked customer questions below. If the answer to your question
is not found below, please contact us. Customer Service Email is checked every hour.
1. QUESTION: How can I buy and pay for items on PMBBAY.com?
ANSWER: You may pay with your credit, debit or check card via GOOGLE
Check-Out or Paypal. Also, checks are accepted via Paypal E-check. Additionally,
you may pay via Western Union / Money Gram wire transfer or money
order . To buy an item, no bidding or sign up is required. Simply click
the Google Check-Out Buy Now button or the Paypal Buy Now button under the
item you'd like to order.
2. QUESTION: How do I pay if I live internationally in a different country?
ANSWER: You may use your credit, debit or bank card via
Google Check-Out or Paypal to pay for your item. International
checks and money order are not accepted.
(Canada Post money orders are accepted).
3. QUESTION: Are there any fees or charges to use PMBBAY.com?
ANSWER: No, there are no fees or charges. This site is free to use and
no sign-up is required.
4. QUESTION: Is PMBBAY.COM safe to use and a Google Check-Out / PAYPAL
verified site?
ANSWER: Yes, PMBBAY.COM is safe to use. We have been a Paypal
verified merchant for over 8 years (since 2002) with a proven track
record:BUYER TRUST - Since 2002, 100% of over 1000 customers who
purchased from PMBBAY reported a positive buying experience.
PMBBAY, a former Ebay Power Seller from 2002 - 2007, is proud
to continue serving customers WORLDWIDE with even better service and
higher quality products on PMBBAY.COM. We welcome the World. Verifiable
customer references are always available upon request. Our success is your
success.
5. QUESTION: How long will it take to receive my item in the mail and is shipment
tracking information available?
ANSWER: All domestic buyers items are shipped via 2-3 day Priority
Air Mail (USPS). All items we ship are trackable to your door. A delivery tracking
number is provided for both US and all International shipments. International items
are shipped via 8 - 16 days Air Mail or economy mail may be requested. Most
items ship out within 48 hours or sooner. Please see your
item detail for the actual "ship out" time frame.
6. QUESTION: What if I am not completely satisfied with my
purchase?
ANSWER: If you are not 100% satisfied with your purchase you
may request a refund by emailing: service@pmbbay.com
&am p;n bsp; refunds may be requested within 30 days of your
purchase date or anytime during your guarantee period. All
items include a 100% satisfaction guarantee.
7. QUESTION: How long is the guarantee period? If something should
happen to my item, how do I get a replacement item at no
charge during the guarantee period?
ANSWER: Please see the item?¡¥s detail for the guarantee period.
Within the guarantee period, we will replace the item or
refund the total amount to you. Simply contact us and state
the reason you would like to obtain a new item or refund.
Return the item in the original packaging to us. Once the
item is received, your refund or guarantee request will be
processed within 48 hours.
8. QUESTION: What if the item I am looking for is not currently offered
on PMBBAY.com?
ANSWER: We fill requests for items not on our site daily. Please submit your "item
request" to: service@pmbbay.com
Please include the name and a brief description of the item.
An answer to your request indicating the item's availability
will be emailed to you within 24 hours.
For immediate product needs assistance: request item now
9. QUESTION:Can I send comments or feedback to PMBBAY.COM?
ANSWER: YES, over 2000 comments and feedback have been submitted since
January 2002. Your input is valued and appreciated. Please use
the link below to send your comments or input.
leave input read customer comments
10. QUESTION: How do I ask a question or get more information about an
item listed on PMBBAY.COM?
ANSWER: please email your question to: service@pmbbay.com
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